FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1-3 business days. 
Standard shipping takes 7-20 business days 
depending on your location.

How do I track my order?
Once your order ships, you'll receive a 
tracking number by email. Use it at 
joojeo.com/pages/contact to track your package.

What if my item arrives damaged?
Contact us within 7 days at hello@joojeo.com 
with a photo of the damage and we'll send a 
replacement or full refund immediately.

Do you offer refunds?
Yes! We offer a 30-day money-back guarantee. 
See our Refund Policy for full details.

What payment methods do you accept?
We accept all major credit cards and PayPal.

How do I contact you?
Email us at hello@joojeo.com — we respond 
within 24 hours, Monday to Friday.